What matters to you, matters to us. Stratford College is focused on giving you a rewarding all-round educational experience and our policies and procedures are designed to support this aim. We expect students to attend all classes as key to success, but understand sometimes absence is unavoidable. Our aim is to support you in such instances. On the rare occasion where you are unhappy with any aspect of our services, we encourage you to let us know – our success depends on how much you enjoy your time with us.

There are feedback procedures in place for current and prospective students. Both involve informal and formal stages – as well as the option to appeal for current students. All complaints are confidential and will be resolved as quickly as possible.

DYSLEXIA POLICY

Stratford College London (SCL) aims to ensure that learners diagnostically identified as having dyslexia will receive appropriate consideration in assessment on all accredited programmes.

ENGLISH LANGUAGE or IELTS QUALIFICATION

Stratford College London accepts IELTS Band 5.5 or above or B2 for its HND/Undergraduate and 6.0 or above for Postgraduate courses. We are also registered with IELTS – Global

Recognition Systems:
Visit:  https://www.ielts.org/about-ielts/who-accepts-ielts-scores/ro/stratford-college-london

POLICY PDF DOWNLOAD

• Access & Participation Statement
• Admission Policy & Procedure
• Admissions Appeals Policy and Procedure
• Admissions Complaint Policy & Procedure
• Governance Chart
• Complaint Policy and Procedure
• Assessment Policy
• Fees, Refund and Compensation Policy
• Equal Opportunities and Fair Assessment Policy
• Student Handbook
• Student Induction Policy
• Academic Misconduct Policy
• Informal Complaints Policy
• Prevent Policy
• Special Consideration Policy
• Quality Enhancement Strategy
• Student Protection Plan
• RPL Policy
• Academic Appeals Policy
• Enrolment Terms and Conditions

Competition and Markets Authority (CMA)

As a higher education provider, the College seeks to comply with relevant legislation, that which impacts on College staff and students. The Competition and Markets Authority (CMA) has produced three documents that summarise consumer rights for those students who are choosing or taking higher education courses. These documents provide guidance on consumer rights and where a student can get advice if there is a problem.

The first is a 60-second summary – “Undergraduate Students: Your Consumer Rights”, the second “Higher Education: guide to consumer rights for students”, which provides greater depth in the subject and the third “Reporting possible non-compliance with consumer law”.

Each of the documents is available from the following links,

• Higher education: short guide to consumer rights for students
• Higher education: guide to consumer rights for students
• Report a potential consumer law breach by a higher education provider

or by using the Competition and Markets Authority website:
Higher education: consumer law advice for providers and students.