Introduction
 
This qualification is aimed at those working in, or who wish to enter, the hospitality industry. It must be assessed in the workplace or in a realistic working environment to allow learners to gain handson experience as they train. It allows flexibility in choice for the learner to take units from different pathways. This qualification is designed for learners employed, or who aspire to be employed, in hospitality roles, for example front of house receptionist.
Completion of this course will help to prepare learners for working in the Hospitality industry where they would be expected to undertake a range of duties including dealing with the arrival and departure of customers, communications and dealing with customer service issues.
 
Modules
 
The NCFE Level 2 NVQ Diploma in Front of House Reception has a total credit value of 37.
This qualification consists of the following units:
Unit 01 Maintenance of a safe, hygienic and secure working environment (3 credits)
Unit 02 Working effectively as part of a hospitality team (3 credits)
Unit 03 Give customers a positive impression of yourself and your organisation (5 credits).
Unit 04 Deal with communications as part of the reception function (3 credits)
Unit 09 Use office equipment (4 credits)
Unit 10 Produce documents in a business environment (4 credits)
Unit 11 Communicate in a business environment (3 credits)
Unit 12 Handle mail and book external services (3 credits)
Unit 13 Provide reception services (3 credits)
Unit 14 Store and retrieve information (3 credits)
Unit 15 Resolve customer service problems (6 credits)
Unit 16 Promote additional services or products to customers (6 credits)
 
Duration:
 
Four months
 
Entry Requirements:
 
*A minimum age of 18
*A good level of written English
 
Assessment:
 
To achieve the NCFE Level 2 NVQ Diploma in Front of House Reception, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification.
 

*Course commencement – Subject to number of student applications