Introduction
 
Learners will develop the underpinning skills, knowledge and understanding required to work in the hospitality industry in roles such as receptionists, back office team and reservation team in a variety of different environments. The objectives of this qualification are to help learners develop knowledge in areas such as maintaining a safe, hygienic and secure working environment, working effectively as part of a hospitality team and dealing effectively with the arrival and departure of customers whilst maintaining good customer service.
 
Modules:
 
This qualification consists of mandatory and optional units:
Unit 01 Safe, hygienic and secure working environments in hospitality
Unit 02 Effective teamwork
Unit 03 Giving customers a positive impression
Unit 04 Principles of customer service in hospitality leisure travel and tourism
Unit 05 Reception communication procedures in the hospitality industry
Unit 11 Principles of resolving customer service problems
Unit 13 Principles of maintaining customer service through effective handover
Unit 14 Principles of promoting additional services or products to customers
 
Duration:
 
Six months
 
Assessment:
 
Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)
 
Entry Requirements:
 
*A minimum age of 16
*A good level of written English
 
Progression:
 
Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.
 

*Course commencement – Subject to number of student applications

Introduction
 
Help learners develop the knowledge, skills and understanding in areas such as maintaining a safe, hygienic and secure working environment, working effectively as part of a hospitality team, maintaining food safety in a catering environment and knowledge of the principles of producing basic dishes.
The objective of this qualification is to help learners to develop the knowledge, skills and understanding needed for working within the hospitality industry.
 
Modules:
 
This qualification consists of 4 mandatory units:
Unit 01 Safe, hygienic and secure working environments in hospitality
Unit 02 Effective teamwork
Unit 03 Giving customers a positive impression
Unit 04 Principles of customer service in hospitality leisure travel and tourism
Unit 05 Food safety in catering
Unit 09 Cleaning and servicing of hospitality areas
Unit 11 Maintain housekeeping supplies
Unit 13 Arrival of customers
Unit 14 Dealing with bookings
Unit 15 Departure of customers
Unit 16 Handle mail and book external services
Unit 17 Dealing with payments
 
Duration:
 
Six months
 
Assessment:
 
Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 2 Certificate in Hospitality & Catering Principles.
 
Entry Requirements :
 
*A minimum age of 18
*A good level of written English
 
Progression:
 
Successful students can proceed to either Level 2 or Diploma in Hotel & Catering Management.
 

*Course commencement – Subject to number of student applications

 
Introduction
 
These qualifications aim to:

• provide learners with an understanding of the basic principles of the travel and tourism industry and allows them to explore the various avenues of work within this industry.
• allow learners to gain transferrable skills that can be applied to the workplace or further study.

While completing these qualifications, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more tricky to-measure skills such as:

• an appreciation for appropriate behaviour and dress
• appropriate interpersonal skills
• personal manners and deportment
• understanding work practices and how different roles and departments function within an organisation.

 
Modules:
 
The award consists of four units ( 2 mandatory and 2 optional):
These qualifications consist of 2 graded mandatory units:

• Unit 01 Customer service in travel and tourism (3 credits)
• Unit 02 Communication skills in travel and tourism (3 credits)

• Unit 12 Working as a team in travel and tourism (3 credits)
• Unit 11 Problem solving in travel and tourism (3 credits)

 
Duration:
 
Six months
 
Assessment:
 
Internally assessed workbook. Candidates must successfully complete all four mandatory units to be awarded the NCFE Level 1 Award in Travel & Tourism.
 
Entry Requirements:
 
*A minimum age of 18
*A good level of written English
 

*Course commencement – Subject to number of student applications

NCFE is the UK’s longest established awarding body, recognized in the field of education as a highly professional and responsive organization, committed to maintaining excellent customer service and a friendly approach.
 

*Course commencement – Subject to number of student applications

The HND is a level 5 qualification delivered over 2 years, the first year at level 4 and the second year at level 5. If a student opts to take the HND they would be eligible to gain a Higher National Diploma after successful completion of a minimum of 16 units.The Higher National Diploma is a 240-credit qualification and Higher National Certificate is a 120-credit qualification.

The HNC is a level 4 qualification delivered over 1 year. The HNC is an embedded component of the HND, however, it can be taken as a stand- alone qualification. If a student opts to take the HNC they would be eligible to gain a National Certificate after successful completion of a minimum of 8 units.

 
London is one of the world’s most exciting capital cities with a rich history. It is a place where people live and work and it is also a student city with many universities, colleges, schools and other institutions of learning, and a lively international student environment.

Living and studying in London can be very rewarding and puts you at the centre of great social, cultural and educational opportunities. This great city caters for a wide variety of different tastes, styles, fashions, cultures and communities, and offers an enormous range of sights and historical buildings which are some of the most enjoyable things to see and experience.

London consists of many areas. The City of London is the centre of international finance and Westminster is the seat of government. The West End of London is a place of shopping and entertainment and has many famous landmarks, museums and art galleries. The West End is very vibrant with many restaurants, cafes, bars, clubs, cinemas, theatres, shops and places of entertainment. It is a place where students can relax and enjoy themselves.

For many students although academic studies are a priority, it is important that they enjoy the full experience of living and studying in London . We hope that students will take advantage of every opportunity to make the most of their stay in this fascinating city and make it an experience of a lifetime.

UCAS APPLICATION
Stratford College London also accepts applications through UCAS. Our UCAS No is:  40475

CONFIDENTIALITY
All records and correspondence relating to an individual would be kept confidential except where the Secretary of State or a body conducting an inspection under section 163 of the 2002 Act requests access for them.

USE OF LIBRARY, COMPUTERS, INTERNET AND SELF ACCESS CENTRE
The extensive library, computing suite and self-access centre are open at specified hours, including some evenings, for students to study and research. Both the use of computers and internet access are included in the fees and can be used within specified time periods every day.

Student Complaints, Policies and Procedures

What matters to you, matters to us. Stratford College is focused on giving you a rewarding all-round educational experience and our policies and procedures are designed to support this aim. We except students to attend all classes as key to success, but understand sometimes absence is unavoidable. Our aim is to support you in such instances. On the rare occasion where you are unhappy with any aspect of our services, we encourage you to let us know – our success depends on how much you enjoy your time with us.

There are feedback procedures in place for current and prospective students. Both involve informal and formal stages – as well as the option to appeal for current students. All complaints are confidential and will be resolved as quickly as possible.

Download SCL Complaints Procedure

Download SCL Student Attendance Policy

POLICY ON HEALTH AND SAFETY ON EDUCATIONAL VISITS
Teaching and learning cannot be done without educational visits.
Such visits expose the learner to real life situations, which augment in a practical way, classroom lessons they receive.  The aim of this policy therefore lies in the pursuance of the above principles and in the furtherance of DfE Guidelines on Health and Safety of Pupils on Educational Visits; and in compliance with UK Health and Safety at Work Regulations.

COLLEGE ETHOS POLICY
This ethos policy serves as a moral code which characterises most of the college’s other policies.  It is formulated essentially to promote and establish a conducive environment for teaching and learning and to serve as an overall behavioural code by which all shall be required to conduct themselves within the College premises and during all College run activities. By this we hope to create an environment in which even the most vulnerable in society shall have opportunity to be confident to go about their academic pursuits without any fear or hindrance.

COMPLAINTS PROCEDURE
In order to facilitate and coordinate the reporting of concerns, gri evances and dissatisfaction within the college environment, this complaints procedure has been designed to guide the aggrieved and the concerned in matters which fall within the spectrum of operation of this college.  By this procedure, we hope to establish a sound mechanism according to which all complaints and concerns of those who have relations with this college may have access for redress. This
procedure is available on request to anyone who wishes to have knowledge of it.  It is formulated in three parts.  In the event of a complainant not being satisfied at one particular stage he/she mayrequest to proceed to the next stage.  The complaints coordinator will facilitate all these processes.

STUDENT DISCIPLINARY PROCEDURE
This applies to all students whether at College. It exists to protect the interests of all students who are required to act safely and sensibly to gain maximum benefit from their education or training, any breaches of the College rules standard ethos may result in the following action being taken:

Stage 1 – Verbal Warning

Stage 2 – Recorded Verbal Warning

Stage 3 – Formal Written Warning

Stage 4 – Suspension/Dismissal

HEALTH AND SAFETY POLICY
This college policy is designed for the purpose of ensuring the health and safety of all our workers and students and all who visit our premises.  This policy is issued to all employees. It contains important advice concerning health and safety and should be read by all employees and any matters taken up with their line managers.

EXAMINATION POLICY
This policy is designed as part of the college Assessment Policy and shall be observed in tandem with all the guidelines of the Assessment Policy of Stratford College.
EXTERNAL EXAMINATION BOARD
Although assistance and advice will be given from time to time on registration with Examination Boards, it is essentially the duty of the student to ensure that registration deadlines are met and the relevant fees paid to the examination boards which run the examinations.

EQUAL OPPORTUNITIES STATEMENT & POLICY
SCL is committed to providing equality of opportunity and freedom from discrimination on grounds of race, gender, class, sexual orientation,religion, disability, age or political belief

(a) in its teaching and
(b) in the development of its curricula
(c) in its staff development and training.

SCL is an equal opportunities employer and teaching organisation.

DYSLEXIA POLICY
Stratford College London (SCL) aims to ensure that learners diagnostically identified as having dyslexia will receive appropriate consideration in assessment on all accredited programmes.

POLICY FOR DEALING WITH PLAGIARISM

Definition
Plagiarism is where a learner has submitted someone else’s work as if it is their own. Some learners do this unintentionally while others do it to gain higher marks. Either way it is intellectual dishonesty. Stratford College London discourages plagiarism and if any student submits plagiarized work, the college reserves the right to request the awarding body to cancel his/her award.

ENGLISH LANGUAGE or IELTS QUALIFICATION
Stratford College London accepts IELTS Band 5.5 for its Undergraduate and Postgraduate courses. We are also registered with IELTS – Global Recognition Systems:

Your arrival

At London Heathrow and Gatwick – the two main airports of arrival, there are underground trains, rail services, airport buses, coaches and taxis which all come into central London .  From Heathrow you can take the underground Piccadilly Line which goes direct to central London . Heathrow Express rail service to Paddington takes 15 minutes. The Airbus (A1 & A2) services run to central London and the West End . From Gatwick you can take the Gatwick Express to London Victoria station.

Airport Pickup

If you require airport pick then kindly fill out “Airport Pick Form